We want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items for a refund or exchange.
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, and in their original packaging with tags attached.
- Certain items (such as final sale, customized, or perishable goods) are non-returnable.
2. How to Initiate a Return
- Contact us with your order number and reason for return.
- We will provide return instructions, including the return address.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
- Once we receive and inspect the returned item, we will process your refund.
- Refunds are issued to the original payment method within 5-10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
- If you need a different size or product, please contact us for an exchange request.
- Exchanges are subject to product availability.
5. Damaged or Defective Items
- If your item arrives damaged or defective, notify us within 7 days of delivery with photos of the issue.
- We will arrange for a replacement or refund at no additional cost.
6. Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items
- Personalized or customized products
- Gift cards
- Used or washed items